Integrated Flowchart Documentation (IFD) is a systematic, structured method for describing business processes in a modularized, graphic document format. It is an invaluable tool for technical communicators and quality and ISO practitioners.

Using the classroom computer you will document a business procedure using narrative, flowcharts, tables, checklists and logs. Learn how to plan the documentation for complex processes and gain state-of-the-art tools and templates for creating effective business process documentation

(click the flowchart above for a larger view of a sample flowchart)